- Go to the e-service.
- First, order a new Kapseli machine package.
- Select the form: Order or update of the Kapseli operating environment or data storage service.
- In response to the question “What does your order concern?”, choose: I wish to order a new Kapseli.
- Complete the form by following the instructions.
- Submit the return request on the same form in the e-service.
- In response to the question “What does your order concern?”, choose: I wish to update my current data storage service.
- In response to the question “How would you like to change your current order?”, choose: I want to terminate the data storage service and transfer the data to Kapseli or another operating environment.
- Complete the form by following the instructions.
Submit the return request at least one month before the desired return date.