The program freezes or runs out of memory – what to do?

Log out of Kapseli by clicking on the Log out button. Note: Do not disconnect! The Logout button can be found in the bottom left corner of the Windows Start menu. It is located behind the character icon. Once you have logged out of the Kapseli, log back in. This will end the entire session and often helps in situations where temporary files are the cause of a hang or memory loss.

You can check your machine’s resource usage during analyses from the Performance and Users tabs of the Task Manager. This allows you to see if the program is running out of memory and how much each user is consuming resources. You can find Task Manager in the Windows menu.

If these measures do not help, contact the Kapseli Helpdesk and tell them about the measures you have taken in your message.

Kapseli Helpdesk: