I can’t open the Kapseli login page If you get an error message, e.g. “400 bad request header field too long”, try the following: The problem may... Read more I can’t open the Kapseli login page
How do I safely exit Kapseli? There are two ways to stop using the remote desktop. After both options, you will see the options Reconnect and Logout. Select Logout... Read more How do I safely exit Kapseli?
How does the data controller provide the extracted data to Findata? For instructions on how data controllers can submit extracted data, see the Data transfers to Findata -page. Read more How does the data controller provide the extracted data to Findata?
Can I import my own software into Kapseli? Yes, it is possible to install your own software in Kapseli if certain conditions are met. The software can be... Read more Can I import my own software into Kapseli?
Can I put my Kapseli subscription on pause? You can pause your Kapseli processing environment, after which the current machine package will be disabled for the duration of... Read more Can I put my Kapseli subscription on pause?
How do I update my software licence? SPSS, SAS and Stata require a valid software licence to work. Please send an email to kapseli@findata.fi with the Kapseli... Read more How do I update my software licence?
The DuoMobile app activation link does not work The activation link is valid for 7 days. If the link has expired, contact the Kapseli Helpdesk to request a... Read more The DuoMobile app activation link does not work
My phone has changed – what to do? Contact the Kapseli Helpdesk and request a new activation link. Kapseli Helpdesk: kapseli@findata.fi Read more My phone has changed – what to do?
What to do if Kapseli freezes or runs out of memory? Log out of Kapseli by clicking on the Log out button. Note: Do not disconnect! The Logout button can be... Read more What to do if Kapseli freezes or runs out of memory?
I have not used Kapseli for more than three months, now I can no longer access the remote environment If you have not logged into Kapseli for three months, your DUO Mobile activation period will expire. You will receive... Read more I have not used Kapseli for more than three months, now I can no longer access the remote environment
