How to log in to Kapseli processing environment? Before logging in, make sure your username has been registered and is ready to use. If you’re unsure, contact your... Read more How to log in to Kapseli processing environment?
I can’t open the Kapseli login page If you get an error message, e.g. “400 bad request header field too long”, try the following: The problem may... Read more I can’t open the Kapseli login page
How do I safely exit Kapseli? There are two ways to stop using the remote desktop. After both options, you will see the options Reconnect and Logout. Select Logout... Read more How do I safely exit Kapseli?
How does the data controller provide the extracted data to Findata? For instructions on how data controllers can submit extracted data, see the Data transfers to Findata -page. Read more How does the data controller provide the extracted data to Findata?
Can I import my own software into Kapseli? Yes, it is possible to install your own software in Kapseli if certain conditions are met. The software can be... Read more Can I import my own software into Kapseli?
Can I put my Kapseli subscription on pause? You can pause your Kapseli processing environment, after which the current machine package will be disabled for the duration of... Read more Can I put my Kapseli subscription on pause?
How do I update my software licence? SPSS, SAS and Stata require a valid software licence to work. Please send an email to kapseli@findata.fi with the Kapseli... Read more How do I update my software licence?
The DuoMobile app activation link does not work The activation link is valid for 7 days. If the link has expired, contact the Kapseli Helpdesk to request a... Read more The DuoMobile app activation link does not work
My phone has changed – what to do? Contact the Kapseli Helpdesk and request a new activation link. Kapseli Helpdesk: kapseli@findata.fi Read more My phone has changed – what to do?
What to do if Kapseli freezes or runs out of memory? Log out of Kapseli by clicking on the Log out button. Note: Do not disconnect! The Logout button can be... Read more What to do if Kapseli freezes or runs out of memory?
