How do I update my software licence? SPSS, SAS and Stata require a valid software licence to work. Please send an email to kapseli@findata.fi with the Kapseli... Read more How do I update my software licence?
The DuoMobile app activation link does not work The activation link is valid for 7 days. If the link has expired, contact the Kapseli Helpdesk to request a... Read more The DuoMobile app activation link does not work
My phone has changed – what to do? Contact the Kapseli Helpdesk and request a new activation link. Kapseli Helpdesk: kapseli@findata.fi Read more My phone has changed – what to do?
What to do if Kapseli freezes or runs out of memory? Log out of Kapseli by clicking on the Log out button. Note: Do not disconnect! The Logout button can be... Read more What to do if Kapseli freezes or runs out of memory?
I have not used Kapseli for more than three months, now I can no longer access the remote environment If you have not logged into Kapseli for three months, your DUO Mobile activation period will expire. You will receive... Read more I have not used Kapseli for more than three months, now I can no longer access the remote environment
Maintenance has made fixes or updates to Kapseli, but they don’t show up Make sure that you have disconnected or logged out of Kapseli after receiving a response from the administrator that repairs... Read more Maintenance has made fixes or updates to Kapseli, but they don’t show up
What should I do if my account is locked? If your account is locked out, you will receive an error message saying “Your account has been locked out due... Read more What should I do if my account is locked?
